Shipping

Where we ship

We deliver our items via courier, or postal service throughout Italy and also in all EU countries. We do not deliver to the Channel Islands (United Kingdom), Azores Islands (Portugal), Canaries (Spain), Corsica (France) unless un agreement on the shipping costs. For all other countries around the world a shipping estimate must be requested by email: shop@elbec.it.

Timing and delivery mode

Once we receive your payment we will proceed with immediate shipment. When the good leave the ELBEC Warehouse you will receive an email. When the goods reach Belluno Haub you will receive an Sms or Email with the track number wich allow you to follow your delivery. Delivery time depends on the courier used.
Indicatively deliveries are guaranteed within 72 hours of departure of the goods from our store in Rocca Pietore (BL) Italy. Deliveries in remote areas and islands may require from 24 to 48 additional hours

Checking goods on delivery

When you receive your goods you will have to verify if the package is intact, not damaged or wet. Check that the number of packages is as specified on the carrier letter.

Any disputes must be raised immediately with the carrier, in the absence thereof, the articles are considered properly delivered.

What to do in case of damage due to the shipping

If you note any evident damage to the packaging you must:

  1. express to the courier that package is accepted but before signing the document you must write "I agree with reservation". If after opening the package you find the goods damaged, the courier will compensate you for the damage suffered;
  2. reject the damaged goods if the damage is visible without opening the package;
    Any disputes must be raised immediately with the carrier, in the absence thereof, the articles are considered delivered correctly.

Shipping cost in Italy

The shipping costs are calculated on the weight of the goods, the number of items and the destination. In case of purchasing goods for an amount of more than €60,00 shipping is free.

Shipping cost in Europe

The shipping costs within the EU including Switzerland are free if you purchase our goods for a value of more than € 80,00. For countries outside the European Community you have to request a shipping estimate by writing to: shop@elbec.it. We will contact you to seek your agreement for costs and delivery method.
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