How to make a Return

Contract termination in 10 days

We recognize the right of withdrawal as provided by Italian law D.Lgs n. 185 22/05/1999. The deadline to exercise this right is 10 days from receipt of goods.

How to send us back the goods

within 10 days the customer must give us notice by registered letter to the following address :

ELBEC
Col di Rocca 26
32023 Rocca Pietore (BL)
Italy

or an email to: shop@elbec.it

What you should write

In the letter it is necessary to indicate bank account details including IBAN and BIC/SWIFT as well as all information required to make the payment.
To exercise the right of withdrawal it is necessary that:
1. the client expresses his or her intention to exercise the right of withdrawal in the manner described above;
2. the item purchased is returned intact and in its original packaging, complete in all its parts;
3. the product is delivered on time and in the manner described above. The costs of delivery are to be paid by the customer;

Refound of the amount

Once they have reached our warehouse, the goods will be examined to check any damage not caused by transportation.

After checking the integrity of the goods, we will credit the amount paid by bank transfer to the account you indicated in our Customer Service.

Reimbursements cover only the price of items and not the cost of the initial shipment and credit card commission fees that remain the customer’s responsibility.

Refunds will be made within 20 working days from the time when we receive the goods for which you want to exercise the right of withdrawal. The costs for returning the product are charged to the customer.

Free return in Italy

If you live in Italy you can benefit a return for free just send an email and wait for the instructions to follow.

Shipping time

Except in special periods of the year (Christmas, Easter and August) postal delivery service is guaranteed within 72 hours after the goods leave our warehouse. Islands and some remote regions may have longer delivery times, as well as non-standard shipments.