Conditions of Use and Sale

Assistance

Tel. +39 351 60 30 368
E-Mail shop@elbec.it

Opening times: from 8:30 to 12:30 except holidays.

Our Customer Service provides a complete assistance before and after sale.

Our contract

Purchasing on this site elbec.it, you are entering into a contract of sale with:

Elbec di Federico Sordini
via col di rocca 26
32023 Rocca Pietore(BL)
Italy
VAT IT-01192680252

Tel. +39 351 60 30 368
E-Mail shop@elbec.it

By clicking on the "order" button, you enter into a contract of sale for selected items in the cart. The order confirmation takes place after sending the order. You will receive an order confirmation by e-mail. With this order confirmation the purchase contract is accepted.

In the event that the merchandise is not available, we reserve the right to terminate the contract. The customer will be informed immediately and alternatives will be proposed to you where possible.

Bank Account

Beneficiary: ELBEC di Federico Sordini
Bank: Cassa Rurale ed Artigina di Cortina d’Ampezzo e delle Dolomiti
IBAN: IT 27 H 08511 61360 000 0000 31769
SWIFT/BIC: CCRTIT2T95A
Reason for payment: Please write the purchase order number

Payments

Bank transfert

Having completed the order, the customer has to fill the bank transfer voucher with the data given above.
Upon receipt of the accreditation from our bank we will ship the goods to the indicated address

Paypal / Credit card

Personal information related to your credit card are processed exclusively by Paypal or our bank POS, specialized in the management of online payments. We will not have any information about your card number.

Cash on delivery

Cash on delivery is not available.

The pay option for the purchase by ELBEC di Federico Sordini are:

  • Bank transfer
  • Paypal
  • Satispay
  • Credit card (VISA, MASTERCARD, POSTPAY)

Payment by installments is not available.

Prices and availability of goods

Prices

VAT or credit card commission are not applied to our goods. We pay all these for you. Discounts could be applied only if advertised on our site.

Availability of goods

Catalog items are available in 72 hours from when you order unless otherwise indicated. If for any reason, at the time of the order payment, one or more items are not available, we will contact you and inform you of any delay in finding your item. In this case we will propose one or more items which, in terms of value quality / price, are equivalent to those ordered. The customer has the right to accept the change to the order, or cancel the same while getting an immediate refund of the amount paid.

Receipt or invoice

The goods are shipped to the customer packaged and accompanied by a regular receipt or invoice if required.

Shipping

Where we ship

We deliver our items via courier, or postal service throughout Italy and also in all EU countries and Switzerland. For all other countries around the world a shipping estimate must be requested by email: shop@elbec.it.

Timing and delivery mode

Once we receive your payment we will proceed with immediate shipment. Delivery time depends on the courier used.
Indicatively deliveries are guaranteed within 72 hours of departure of the goods from our store in Rocca Pietore (BL) Italy. Deliveries in remote areas and islands may require from 24 to 48 additional hours

Checking goods on delivery

When you receive your goods you will have to verify if the package is intact, not damaged or wet. Check that the number of packages is as specified on the carrier letter.

Any disputes must be raised immediately with the carrier, in the absence thereof, the articles are considered properly delivered.

What to do in case of damage due to the shipping

If you note any evident damage to the packaging you must:

  1. express to the courier that package is accepted but before signing the document you must write "I agree with reservation". If after opening the package you find the goods damaged, the courier will compensate you for the damage suffered;
  2. reject the damaged goods if the damage is visible without opening the package;
    Any disputes must be raised immediately with the carrier, in the absence thereof, the articles are considered delivered correctly.

Shipping cost in Italy

The shipping costs is 8,00€ VAT included all over Italy. In case of purchasing goods for an amount of more than 60,00€ shipping is free.

Shipping cost in Europe

The shipping costs within the EU except Switzerland are 15,00€ VAT non included if you purchase our goods for a value of more than 150,00€ shipping is free. For countries outside the European Community you have to request a shipping estimate by writing to: shop@elbec.it. We will contact you to seek your agreement for costs and delivery method.

Return, Exchange and Withdrawal in Europe

Withdrawal within 14 days 

We acknowledge the right of withdrawal as provided by the italian legislation (D.Lgs n. 185 of 22/05/1999). The deadline to exercise this right is within 14 days from the receipt of the goods.

How to return the goods

Within 14 days the Customer is required to communicate his decision by email (shop@elbec.it), justifying the reasons.


You will only have to pack the unused item, print the consignment note that we will send you by email and go to a Post Office or Post Office to deliver the package. Once we have received the goods we will proceed with the refund. If the order placed was more than €150.00, the full amount will be refunded. If the order was less than €150.00 or the request arrived after 14 days, the return costs will be deducted from the amount to be returned.

In case it is necessary to proceed with exchanging goods at your expense (order less than €150.00), we ask you to send the goods to the ELBEC logistics headquarters at the address:

ELBEC di Federico Sordini
via Giuseppe di Vittorio 37
Torgiano, 06089
(PG) Italy

How to exchange or replace the goods

It is not possible to make replacements. The product must be returned, the amount will be returned net of any expenses paid by the customer and the customer will proceed with a new purchase. If it is necessary to return the product due to a defect or an incorrect product not ordered, the return will always be paid by ELBEC.

What to write in the communication

In the email, it is necessary to indicate the reasons for the exchange/replacement, and once the item (which must not have been used) is inspected, we will proceed with the replacement and/or refund.

To exercise the right of withdrawal, it is necessary that:

  1. The Customer expresses their intention to exercise the right of withdrawal as described above;
  2. The purchased good is intact and returned in its original packaging, complete in all its parts.
  3. The product is returned within the times and in the methods described above.

Reimbursement of the amount

Once the goods arrive at our warehouse, they will be examined to assess any damage or tampering not resulting from transportation. After checking the integrity of the goods, we will reimburse the amount already paid to you via bank transfer to the bank account communicated to our Customer Service. The refund covers only the price of the items and not the initial shipping costs and the commission fees for the credit, which always remain the responsibility of the customer. The refund will be made within 5 working days from the return of the goods for which the right of withdrawal is exercised.

Return costs for goods worth less than €150 will be borne by the Customer.

Free return with ELBEC Starting from a cart value equal to or greater than €150,00 the return is always free.

Express courier delivery times

Except for specific periods of the year (Christmas period, Easter holidays, and mid-August) in non-disadvantaged areas, the Postal Service delivers within 72 hours from the collection of the package. Islands and some regions may have longer delivery times.

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